Pre-Order Cancellations

Pre-orders may be cancelled within 7 days of purchase for a full refund

Refunds are processed within 2–7 business days to the original payment method once the cancellation is confirmed.

Returns & Size Exchanges

Unused boots may be returned within 30 days of delivery for a refund or size exchange.

To be eligible for a return or exchange:

• Boots must be unused and in their original condition.
• Returned in their original packaging.
• All tags and accessories must be included.

Return shipping:

Australia

• We cover the cost of return shipping for eligible refunds and size exchanges.

International Orders

• Customers are responsible for the cost of return shipping for refunds and size exchanges unless the item is faulty, damaged or incorrect.
• For approved size exchanges, TYTN Workwear will cover the shipping cost of sending the replacement item.
• Original shipping charges, import duties, taxes and customs fees are non-refundable.

We recommend using a tracked shipping service for all international returns, as TYTN Workwear cannot accept responsibility for items lost or damaged during return transit.

Refunds are processed within 2–7 business days after we receive and inspect the returned item.

How to Request a Refund or Return

To request a refund or return, please contact us using the Contact Us page or email contact@tytn.com.au, including:
• Your order number
• The reason for the return or exchange

Our team will guide you through the next steps.

Returns sent without prior approval may not be accepted.

Exclusions

We cannot accept returns for:
• Boots showing signs of wear beyond minimal try-on
• Items returned without original packaging, tags, or accessories

This policy does not affect your rights under Australian Consumer Law, including guarantees for faulty or defective products.

Need Help?

If you have any questions, please contact us via the Contact Us page or email contact@tytn.com.au